Privacy Policy

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Service address or location
• Any information voluntarily submitted through contact forms, quote requests, or SMS communication

We may also collect non-personal information such as browser type, device information, IP address, and website usage data through cookies and analytics tools.

2. How We Use Your Information

The information we collect is used to:

• Respond to inquiries and provide requested services
• Schedule appointments and deliver estimates
• Send service updates, confirmations, and notifications
• Communicate via SMS regarding appointments, service status, and follow-up
• Send promotional messages to customers who have explicitly opted in
• Improve our website, services, and customer experience
• Comply with applicable legal obligations

3. SMS / Text Message Communication

Pure Divisions Inc. uses SMS messaging for two purposes, each requiring separate and explicit consent provided through our contact form:

• Transactional messages — appointment reminders, job updates, service notifications, and estimate follow-ups. Customers opt in by checking the Transactional consent box on our contact form.
• Marketing and promotional messages — special offers and discounts. Customers must separately and explicitly opt in by checking the Marketing consent box. This is entirely optional.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers will not be sold, rented, or shared with any third party.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly if cookies are disabled.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• With subcontractors and service providers who assist in operating our business (e.g., scheduling, CRM, or customer service tools), subject to confidentiality obligations
• When required by law, legal process, or to protect the rights, property, or safety of Pure Divisions Inc. or others

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications by replying STOP to any message
• Ask questions about how your data is used

8. Age Requirement

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: